Welcome- und ServiceCenter Essen (WSC)

Coronavirus - Important information (last updated on 26 February 2021)

The Welcome and ServiceCenter remains open. However, there are some exceptions because of the Corona-pandemic:

  • You can only visit the WelcomeCenter with an appointment. Please make one via phone or e-mail. It is necessary to be permitted to enter the building.
  • Please avoid being accompanied by other people. Try to come alone whenever possible.
  • A maximum of three people is permitted in the waiting area. Whenever the maximum capacity is reached, it will not be possible to enter the office.
  • Please do always keep a security distance of at least 1.50 meters.
  • The opening and telephone hours below apply.

We are there for you!

We are happy to welcome you to Essen, and we are looking forward to taking our time for you.

You can find our opening and telephone hours below. Please note that you will usually need an appointment. You can make one via phone, at our premises or via e-mail.

A location plan can be found by clicking on the link "further information" on the bottom of this site.

Please note that on Tuesday, 02 March 2021, the WelcomeCenter's reachability will be very limited in the forenoon due to the City of Essen's online staff meeting.

DayOpening and telephone hours
Monday8 AM to 1 PM; 2 PM to 3 PM
Tuesday8 AM to 1 PM; 2 PM to 3 PM
Thursday8 AM to 1 PM; 2 PM to 6 PM
Friday8 AM to 1 PM


© 2021 Stadt Essen