Welcome- und ServiceCenter Essen (WSC)

Coronavirus - Important information (last updated on 20 May 2022)

The Welcome and ServiceCenter remains open. However, there are some exceptions because of the Corona-pandemic:

You can only visit the WelcomeCenter with an appointment. Please make one via phone or e-mail. It is necessary to be permitted to enter the building.

Please avoid being accompanied by other people when it is not necessary.

We recommend you to use a mask.

The opening and telephone hours below apply.

Important information:

From 23 December 2022 until 01 January 2023 the WSC is closed because of the holiday season.

We are there for you!

We are happy to welcome you to Essen, and we are looking forward to taking our time for you.

You can find our opening and telephone hours below. Please note that you will usually need an appointment. You can make one via phone, at our premises or via e-mail.

A location plan can be found by clicking on the link "further information" on the bottom of this site.

The WSC is closed from 24 December 2021 until 31 December 2021 because of the holiday season.

DayOpening and telephone hours
Monday8 AM to 1 PM; 2 PM to 3 PM
Tuesday8 AM to 1 PM; 2 PM to 3 PM
Thursday8 AM to 1 PM; 2 PM to 6 PM
Friday8 AM to 1 PM


© 2022 Stadt Essen